Privacy Policy

Your Information. Your Rights. Our Responsibilities.

Last Revised: 04/26/2025

Eternaal Health LLC ("Eternaal Health," "we," "our," or "us") values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you engage with our services, website, and communications.

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When This Privacy Policy Applies

This Privacy Policy applies to your interactions with Eternaal Health outside of clinical healthcare services governed by HIPAA, including use of our website, email communications, and educational programs. When you become a clinical patient of Eternaal Health, your protected health information (PHI) is governed separately by our HIPAA Notice of Privacy Practices.

If you do not agree with our policies and practices, please discontinue use of our Services.

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Protected Health Information (PHI) Under HIPAA

This Privacy Policy does not cover how we collect, use, or disclose PHI under HIPAA. For patients receiving clinical services through Eternaal Health, PHI is managed according to our HIPAA-compliant Notice of Privacy Practices.

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Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

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Types of Personal Information We Collect

• Information You Provide: Name, address, email, phone number, date of birth, health-related information, payment details.

• Information From Third Parties: Employers, wellness partners, or labs if you consent to such sharing.

• Device and Usage Information: IP address, device ID, browser type, location data, and website interaction data collected automatically.

• Marketing and Engagement Information: Responses to surveys, participation in promotions, social media interactions.

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How We Use Your Information

We use your information to:

• Provide and improve our services.

• Communicate with you about your account, services, and promotions.

• Personalize your experience based on your preferences.

• Deliver targeted advertising and educational content.

• Ensure security and integrity of our platforms.

• Comply with legal and regulatory requirements.

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How We Share Your Information

We may share your personal information:

• With Service Providers who support our operations (e.g., labs, IT providers, marketing vendors), under confidentiality agreements.

• With Business Partners for co-sponsored promotions or programs.

• For Legal Reasons to comply with laws, regulations, or legal processes.

• In Business Transfers such as mergers, acquisitions, or asset sales.

• With Your Consent when explicitly authorized by you.

We do not sell your personal information.

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Your Choices Regarding Your Information

• Marketing Communications: You may opt out at any time by clicking "unsubscribe" in marketing emails.

• Cookies and Tracking: You can control cookies via your browser settings.

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Your Rights Regarding Personal Information

Depending on applicable laws, you may have the right to:

• Access and request copies of your information.

• Request corrections or updates.

• Request deletion of your information.

• Object to or restrict processing.

• Opt out of targeted advertising.

Please contact us to exercise these rights. We may verify your identity before responding.

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Data Security and Retention

We implement administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure. We retain your personal information as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required by law.

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International Users

Eternaal Health operates in the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in the U.S.

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Links to Other Sites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those third parties.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted on our website with a new effective date. Your continued use of our services after changes constitutes acceptance of the new Policy.

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How to Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

Eternaal Health LLC
622 Yarmouth Dr.

Bay Village, OH

JMacLellan@eternaal.com

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Last updated: 4/26/2025